Our Commitment
At SmartHomeCanada, we stand behind our products and services. This refund policy outlines your rights and our procedures for returns and refunds.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our premium guides and consultation services. If you're not completely satisfied, we'll provide a full refund.
What's Covered
Our refund policy covers the following SmartHomeCanada services:
- Premium smart home installation guides
- One-on-one consultation services
- Custom smart home planning services
- Premium support packages
What's Not Covered
The following are not eligible for refunds:
- Free guides and resources (already provided at no cost)
- Third-party products purchased through our affiliate links
- Services used more than 30 days ago
- Customized consultations that have been fully delivered
How to Request a Refund
To request a refund, please:
- Contact our support team within 30 days of purchase
- Provide your order number and reason for the refund request
- Allow up to 2 business days for our team to review your request
- If approved, refunds will be processed within 5-7 business days
Third-Party Products
For smart home products purchased through our affiliate partners:
- Returns are subject to the manufacturer's return policy
- We can assist in facilitating returns but cannot process refunds directly
- Most manufacturers offer 30-90 day return windows
- Products must be in original condition and packaging
Consultation Services
For our consultation services:
- Cancellations made 24+ hours before scheduled appointment: Full refund
- Cancellations made less than 24 hours: 50% refund
- No-shows: No refund (but we'll offer to reschedule once)
- Dissatisfaction with delivered service: Case-by-case review
Refund Processing
Once your refund is approved:
- Credit card refunds: 5-7 business days to appear on statement
- PayPal refunds: 1-2 business days
- Bank transfers: 3-5 business days
- You'll receive email confirmation when refund is processed
Disputes
If you're not satisfied with our refund decision:
- You may escalate to our customer service manager
- We'll review your case within 3 business days
- Our decision on escalated cases is final
- You may contact your credit card company if you believe there's an error
Contact Us for Refunds
To request a refund or ask questions about this policy:
Email: [email protected]
Phone: +1 (800) 555-SMART
Hours: Monday-Friday, 9 AM - 5 PM EST
Satisfaction Guarantee
Your satisfaction is our priority. If our refund policy doesn't cover your situation, please contact us anyway. We'll work with you to find a fair solution.
Changes to This Policy
We may update this refund policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the new policy.